Our Privacy Policy was last updated on 12.23.2024
This Privacy Policy explains how Alore Concierge LLC, its subsidiaries, and affiliated companies (collectively, “Alore Concierge LLC” “we,” or “us”) collect, use, and disclose personal information about you (also known as “personally identifiable information” or “PII”). This Policy applies when you use our [website/mobile application/other products and services] covered by this Privacy Policy (collectively, our “Services”), contact our customer service team, engage with us on social media, or otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we take all reasonable steps to notify you. We encourage you to review this Privacy Policy from time to time in order to stay informed about our practices and the choices available to you.
CONTENTS
How we collect personal information
How we use personal information
How we share personal information
How we protect personal information
How you can control your personal information
What rights do you have with respect to your personal information
How to contact us
Consent to Receive Newsletters
By submitting your contact information through the Contact Us form on our website,
you explicitly consent to receive email communications from us, including newsletters,
updates, promotional offers, and other information relevant to our services.
If you no longer wish to receive these communications, you may opt out at any time by following the unsubscribe link included in our emails or by contacting us
HOW WE COLLECT PERSONAL INFORMATION
Data provided by you:
While using our Services, you may disclose your personal information by purchasing our Services, creating an account, completing a “Contact us,” submitting a request, etc. Such personally identifiable information may include, but is not limited to:
First and last name
Email address
Phone number
Address, State, Province, Postal code (ZIP) and City
Additional data you provide as a part of the order/request
Our website uses Cookies. For more information, please see our Cookie Policy.
HOW WE USE INFORMATION
We use the information we collect to provide, maintain, and improve our Services. We also may use the information we collect to:Create and maintain your account
Process transactions and send related information, such as confirmations, receipts, and user experience surveys
Send you technical notices, security alerts, and support and administrative messages
Respond to your comments and questions and provide customer service
Monitor and analyze trends, usage, and activities in connection with our Services
Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity
Comply with our legal and financial obligations
Carry out any other purpose described to you when the information was collected
HOW WE SHARE INFORMATION
We share personal information in the following circumstances or as otherwise described in this policy:
We may share personal information with vendors, service providers, companies that assist us with web hosting, analytics, payment processing, fraud prevention and security, customer service, communications, marketing providers, etc.
We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements. If we intend to disclose your personal information in response to a legal process, we will give you notice so you can challenge it (for example, by seeking court intervention), unless we are prohibited by law or believe doing so may endanger others or cause illegal conduct. We will object to legal requests for information about users of our Services that we believe are improper.
We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect our users rights, property, and safety.
Where necessary, we share personal information with our lawyers and other professional advisors to obtain advice or otherwise protect and manage our business interests.
We share personal information if we obtain your consent when no other grounds are applicable.
We store personal data associated with you for non specific period of time.
Alore Concierge LLC is headquartered in Dubai, UAE, and we have operations and service providers in the UAE. Therefore, we and our service providers may transfer
Your personal information to, or store or access it in, jurisdictions that may differ from those of your home jurisdiction. Our Alore Concierge LLC will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
HOW WE PROTECT PERSONAL INFORMATION
Alore Concierge LLC takes reasonable precautions in accordance with requirements of applicable legislation and best market practices to protect personally identifiable information (“PII”) we store and process from loss, misuse, and unauthorized access. Taking the above into account, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
HOW YOU CAN CONTROL YOUR INFORMATION
Account Information:
You may access, correct, delete, and export your account information at any time by contacting us, using the Alore Concierge LLC privacy widget embedded in this website. Please note that if you choose to delete your data, we may continue to retain certain information about you as required by law or for our legitimate business purposes.
Cookies:
Many web browsers are set to accept cookies by default, and Alore Concierge LLC uses its platform for its cookie consent management. Using the Alore Concierge LLC platform on this and every other website page, you can control your cookie settings. For more information, visit our Cookie Policy.
Communications Preferences:
You may opt out of receiving certain communications from us, such as digests, newsletters, and activity notifications, by following the instructions in those communications or the Alore Concierge LLC platform, as discussed above. If you opt-out, we may still send you administrative emails, such as those about your account or our ongoing business relations.
YOUR USERS FROM THE US
Please note some rights listed below can be exercised only in certain states. We still encourage you to submit a request or address your questions if you have any questions.
In the preceding 12 months, we have collected the following categories of personal information: identifiers, commercial information, internet or other electronic network activity information, and your preferences collected based on your online activity. For details about the precise data points we collect and the categories of sources of such collection, please see the Collection of Information section above. We collect personal information for the business and commercial purposes described in the Use of Information section above.
In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:
Alore Concierge LLC does not sell your personal information.
Alore Concierge LLC sells your personal information to third parties. You may opt-out by clicking the “Do not sell” button in the websites footer or by submitting a “Do Not Sell” request.
Subject to certain limitations, you have the right to:
Request to know more about the categories and specific pieces of personal information we collect, use, and disclose about you
Opt out of any sales of your personal information if we engage in that activity in the future
Not to be discriminated against for exercising these rights
You may submit these requests by emailing us at Info@alore.ae or by completing the form and submitting a request. We will verify a webform request by asking you to provide identifying information. We will not discriminate against you if you exercise your rights.
FOR USERS WHO ARE CITIZENS OF THE EU
If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under applicable law regarding the processing of your personal data, in which case this section applies to you.
Legal Basis for Processing
When we process your personal data, we do so in reliance on the following lawful bases:
To perform our responsibilities under our contract with you (e.g., providing the products and services that you requested)
When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you)
To comply with our legal obligations (e.g., to maintain a record of your consent and track those who have opted out of non-administrative communications)
When we have your consent to do so (e.g. when you opt-in to receive non-administrative communications from us), when consent is the legal basis for processing your personal data, you may withdraw such consent at any time.
Data Subject Requests
Subject to certain limitations, you have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that
We restrict certain processing. To exercise your rights, please submit a data subject request using the “Privacy Center” or email us at Info@alore.ae
Questions or Complaints
If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority located in your country of residence. Contact details for your Data Protection Authority can be found using the links below:
For individuals in the EEA:https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK:https://ico.org.uk/global/contact-us/
For individuals in Switzerland:https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
Please be advised that if you are a resident of the European Union, you have the following rights with respect to your personal data:
Right of Access. You have the right to obtain from us confirmation as to whether or not your personal data is being processed, and, where that is the case, you have the right to request and receive access to that personal data, and obtain a copy of the personal data stored about you.
Right to Rectification. You have the right to request the correction of inaccurate personal data and provide additional personal data to complete any incomplete personal data we store about you.
Right to Erasure (“Right to be Forgotten”). In certain cases, you have the right to request that your personal data be erased from our systems.
Right to Restriction of Processing. You have the right to restrict the processing of your data, applicable for a certain period of time and/or for specific situations.
Right to Data Portability. You have the right to receive from us, in a structured format, your personal data and you have the right to (let) transmit such personal data to another controller.
Right to Object. In certain cases, you have the right to object to the processing of your personal data, including in regard to profiling. You have the right to object to the further processing of your personal data insofar as such data has been collected for direct marketing purposes.
Right to be Not Subject to Automated Individual Decision-Making. You have the right to not be subject to a decision based solely on automated processing.
Right to Filing Complaints. You have the right to file complaints with the applicable data protection authority about our processing of your personal Right to Compensation of Damages. In case we breach applicable legislation regarding the processing of your personal data, you have the right to claim compensation from us in the amount deemed appropriate for covering any damages such breach may have caused you.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at Info@alore.ae
U-Bora Office tower, 26th Floor, Office no 2601, Business Bay, Dubai, UAE